Warranty Testimonial

Posted on:  May 24, 2018

“One hears all the time about “life-time warranty”, and we think that it’s a fool who thinks the claim is worth the paper it’s printed on.  10 years ago, what was to become just the first of many projects in our house, JMC remodeled our kitchen and added a wonderful sunroom to the back of our house.  Three or four months ago, I called you with a question about the floor of the sunroom, it appeared to be sagging.  You came right away and analyzed the problem, the marble (Travertine) we had chosen was too porous and the water from my husband’s orchid collection had seeped through and caused the joists to begin to fail.  You gave me the bad news: the floor would have to be ripped up and rebuilt with a greater pitch built into the floor to move the water to the center.  When you completed each project you always told us you stand behind your work.  But when you told me that night that YOU would rebuild the floor at your own expense 10 years after completing a project, I was, to say the least, speechless.  Now the project has been completed. The new floor is beautiful and perfect!  The water runs to the center just as you designed it.  We have told everyone we know about this, because we just can not believe that there are still business people with such grounded ethics.  You are an example to us all.  If everyone strove to be more like you the world would be a better place in which to live.” 

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    Initial Phone Call
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    Your In-Home Consultation
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    Showroom Meeting
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    Estimate Overview & Deposit
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    Pre-Construction Visit and Meeting
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    Final Material Selections
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    Applications and Permits
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    Pre-Job Walkthrough
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    During Job Follow-Up Call
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    Substantial Completion/Walkthrough
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    Project Closing Meeting
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    Warranties
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    Survey and Review Request