Remodeling Survey Says…

Posted on:  July 12, 2012

Over the past few weeks, we’ve talked about finding home remodelers, talking to references, seeing the contractors’ work, asking the lots of questions, and finally, how to select the renovation company for you.  Open and transparent customer feedback is critical to finding out about the home remodeler you’re talking to.

In 2007, we began surveying our clients upon completion of their projects.  In 2011, we hired GuildQuality, which is a survey company that measures the quality of service delivered by homebuilders and remodelers. Membership in GuildQuality demonstrates JMC’s commitment to service excellence and client satisfaction in every aspect of our business. GuildQuality membership allows our clients to give us a thorough, honest evaluation of work by completing a survey about their overall project experience.  Every homeowner is sent a survey upon completion of their project.

We recently were recognized with a 2012 Guildmaster Award for exceptional customer satisfaction.  “JMC Home Improvement Specialists was one of the nearly 200 home builders, remodelers, developers and contractors throughout North America recognized for their superlative performance by GuildQuality.  When JMC Home Improvement Specialists applied for a Guildmaster Award, they verified that they had provided GuildQuality with a complete and unabridged customer list. In addition, JMC Home Improvement Specialists achieved a recommendation rate of greater than 90% from their clients surveyed through GuildQuality.”

We’d like to share comments from a survey which just came in today.

“Finding any contractor that truly understands the importance of a homeowner’s project is a very rare thing. JMC and their craftspeople have that understanding. Throughout the process, from the very beginning “design and concept” stage all the way through to completion and cleanup, JMC was sensitive to our needs and flexible and responsive to our changes and modifications. They showed patience and carefully listened to us and completely explained all the facets of the job that would take place. In the end, the quality of their work was outstanding!”  Bathroom renovation, Parsippany, NJ

Please click on the link below to read through all of our survey results.  And, although we’re proud of our client satisfaction ratings, we’re always striving for better!

GuildQuality

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    Initial Phone Call
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    Your In-Home Consultation
  • 3
    Showroom Meeting
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    Estimate Overview & Deposit
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    Pre-Construction Visit and Meeting
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    Final Material Selections
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    Applications and Permits
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    Pre-Job Walkthrough
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    During Job Follow-Up Call
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  • 12
    Substantial Completion/Walkthrough
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    Project Closing Meeting
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    Warranties
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    Survey and Review Request